Shipping policy

Shipping Policy

Thank you for choosing Million Bundles! We are committed to providing you with the best quality hair and ensuring your order arrives promptly and safely. Please review our shipping policy below:

Processing Time:

All orders are processed within 3-5 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped.

Shipping Methods & Delivery Times:

- Standard Shipping: 5-8 business days
- Express Shipping: 3-4 business days

Please note that delivery times may vary depending on your location and carrier delays.

Shipping Fees:

- Standard Shipping: $15.00
- Express Shipping: $25.00

Free Shipping:

Enjoy FREE Standard and Express shipping on all orders over $300!

International Shipping:

We ship worldwide! International shipping rates are calculated at checkout (USPS & DHL Express). International orders may be subject to customs duties, taxes, or additional charges, which are the responsibility of the customer. Delivery times vary by country.

Order Tracking:

Once your order is shipped, you will receive an email with a tracking number so you can monitor your package every step of the way.

Address Accuracy:

Please ensure your shipping address is complete and correct. We are not responsible for delays or lost packages due to incorrect addresses provided by the customer.

Shipping Delays & Issues:

While we do our best to deliver on time, unforeseen circumstances such as weather events or carrier issues may cause delays. If you experience any problems with your shipment, please contact our customer service team at millionbundlescsc@outlook.com.

Lost or Damaged Goods:

In case of lost or damaged shipments, please notify us within 7 days of receipt so we can assist you.

Disputes & Chargebacks:

By placing an order with Million Bundles, you agree to the following:

- If you experience any issue with your order — including delays, lost packages, or damaged items — you must contact us within 7 days at millionbundlescsc@outlook.com so we can help track and resolve it.
- Once your order leaves our facility, we are not liable for delays, losses, or damage caused by the shipping carrier. However, we will always work with you to track and resolve any delivery issue reported within 7 days.
- Filing a chargeback or payment dispute without first contacting us to resolve the issue is a violation of this agreement.
- We keep complete records of every order — payment confirmation, tracking numbers, delivery confirmation, and all communications with you. If a chargeback is filed, we will submit this evidence to your bank or card provider to dispute it.
- Chargebacks filed for orders delivered as described, or filed without giving us the opportunity to help, will be challenged. We reserve the right to pursue all available remedies to recover our losses, including any fees we incur as a result.
- Digital products (e-books and downloads): once the file has been delivered, the sale is final and not eligible for chargeback on the basis of change of mind.

Thank you for shopping with Million Bundles! We appreciate your trust and look forward to helping you achieve your hair goals.